AI
£149 GBP each
London (Online)
Wednesday, 20 May, 2026
12
–
3
pm
EDT
UX Design Basics with AI: Customer-Centered Problem Framing
About This Workshop
Customer feedback is everywhere—reviews, surveys, support tickets, product comments—but turning those messy inputs into a clear, actionable problem to be solved is where most teams get stuck.
This hands-on, instructor-led workshop shows you how to use AI tools to transform unstructured customer feedback into structured insights and a well-defined, measurable problem statement.
In this three-hour session, you’ll work through real-world customer feedback, learn how to clean and analyze text with a large language model, and use a practical framework to define stakeholders, identify core business challenges, and articulate success metrics. No coding or analytics background required.
Takeaways
Turn unstructured customer feedback into usable data: Use AI tools to organize, clean, and structure messy text data so it can support analysis and decision-making.
Frame a clear, stakeholder-focused business problem: Identify who the work is for, what challenge matters most, and how to translate insights into a meaningful project direction.
Define measurable success criteria for analysis or UX initiatives: Write problem statements that include testable hypotheses, success metrics, and realistic outcomes teams can act on.
Preparation
Tooling/technical requirements
To participate in this workshop, you’ll need to make sure you’re set up for success with the following:
A free Google account
A Zoom account
Access to a free large language model like ChatGPT or Claude
Refund Policy
We understand that, sometimes, plans change. If you can no longer make it to a class or workshop, please email us at least 7 days before the scheduled event date. No refunds will be given to cancellations made within a week of the class or workshop.
Community Code of Conduct
Your registration for or attendance at any General Assembly offering indicates your agreement to abide by this Community Code of Conduct policy and its terms.
